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Return Policy

How do I return an Item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days after receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from MarcoPoco will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging Stains, folded cards, broken seals/plastic foiling will not be accepted. If the condition of the product shipped back to us is not in acceptable condition, we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged

Non-returnable Items Include those purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. MarcoPoco reserves the right to deny any return

What if the Item(s) I received are defective/incorrect/damaged?

Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team (Contact us page) to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof.

How long is the returns process?

Up to 14 business days after we receive your return. We will email you to confirm the completion of the return. We will credit a full refund for defective items while and exclude shipping and handling fees for non-defective returns.

When will I receive my refund?

Within 14 days of receipt of the returned item (to the original form of payment or card-issuing bank). Please contact your bank/credit card company if further complications arise.

How do I modify or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number. Please note that any orders that have already been packed or shipped cannot be modified or canceled.